Terms of Service

Last updated: June 18, 2026

These Terms of Service (the “Terms”) govern your access to and use of Maintral, the booking and business-management platform operated by Maintral (“Maintral,” “we,” “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. What Maintral is

Maintral provides software that helps independent businesses (“Operators”) take bookings, request deposits, manage clients, and send reminders. Maintral is a software provider only. We are not a party to any transaction between an Operator and their clients, we do not provide the underlying services Operators sell, and we are not the merchant of record for those services. Operators are solely responsible for the services they offer and for fulfilling their obligations to their clients.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for activity under your account, and for keeping your credentials secure. Notify us promptly of any unauthorized use.

3. Plans, fees & billing

Maintral offers a free tier and paid subscription plans. Paid plans are billed in advance on a recurring basis through our payment processor. Maintral charges a flat subscription and takes 0% of the payments your clients make to you. Subscription fees are non-refundable except where required by law. You authorize us to charge your payment method on each renewal until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees are exclusive of taxes, which you are responsible for where applicable.

4. Payments & deposits

Maintral is rail-agnostic and never holds your funds. When a deposit or payment is collected, it is requested and reconciled on the Operator’s own payment rail (for example a connected card processor or local transfer method). The Operator is the merchant of record for those payments. Any dispute, chargeback, refund, or tax obligation arising from an Operator-client payment is between the Operator and their client, and the Operator is responsible for handling it in compliance with applicable rules and their payment provider’s terms.

5. Operator responsibilities

• Use the service lawfully and only for legitimate business purposes.
• Obtain and maintain any consent required to contact your clients by SMS, email, or other channels, and honor opt-out requests promptly.
• Provide accurate business information and comply with all laws applicable to your business, including consumer-protection, tax, and data-protection laws.
• Be solely responsible for the content you upload and the client data you process through the service.

6. Messaging

The service can send messages (such as confirmations and reminders) on an Operator’s behalf. Operators are responsible for ensuring they have a lawful basis and any required consent to message recipients, including under the U.S. Telephone Consumer Protection Act (TCPA) and similar laws, and for including required opt-out mechanisms. You agree not to use the service to send unlawful, deceptive, or unsolicited messages.

7. Acceptable use

You agree not to misuse the service, including by attempting to access it without authorization, interfering with its operation, reverse-engineering it, using it to violate the rights of others, or uploading malicious code. We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful.

8. Intellectual property

Maintral and its software, design, and trademarks are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service per these Terms. You retain ownership of the data and content you provide; you grant us a limited license to host and process it solely to provide and improve the service.

9. Third-party services

The service relies on third-party providers (for example hosting, payment processing, messaging, and AI). Your use may be subject to those providers’ terms. We are not responsible for third-party services we do not control.

10. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Maintral will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the service will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Maintral harmless from claims arising out of your use of the service, your content or client data, your transactions with your clients, or your breach of these Terms or of applicable law.

13. Termination

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms or as needed to protect the service or comply with law. Provisions that by their nature should survive termination will survive.

14. Governing law & disputes

These Terms are governed by the laws of the State of [STATE], United States, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in [COUNTY/STATE], unless a binding arbitration provision is agreed separately. [Review this section with counsel before publishing.]

15. Changes

We may update these Terms from time to time. If we make material changes, we will provide notice (for example by posting the updated Terms with a new date). Continued use after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms: legal@maintral.com.